Introduction
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In these our Standard terms and conditions “we”, “our” and “us” means FFLS Ltd including its representatives, appointees, training staff, administration staff and associated business’, re-Creation Vacation, coaching and associated services. Within these terms, “you” means the person making the reservation and “group” includes all bookings made for 2 or more people and includes all people on the re-Creation Vacation with you and for the avoidance of doubt any individual you make a booking on behalf of. It is taken that you are the lead contact for your group and that therefore all correspondence or conversations in respect of arrangements for yourself and all members of your group will take place between you and us and that you take responsibility for decisions made on behalf of your booking party.
These standard terms and conditions shall form the basis of the agreement for you and your group’s re-Creation Vacation and shall apply to the exclusion of any other terms and conditions whether put forward by you, your group or a third party or whether implied by law or statute. No alteration to these conditions shall be effective unless expressly agreed to in writing by a director of FFLS Ltd.
FFLS re-Creation Vacations
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An FFLS re-Creation Vacation (also trading as FFLS Ltd) will combine at least one of the following elements a) accommodation, b) natural therapies, c) physical activities, d) subsistence and e) additional services that will form a significant part of your experience. For re-Creation Vacations that you or any member of your group partake in, of an active/dangerous nature, it is the participant’s full responsibility to act in accordance with the guidelines instructed to them. FFLS take your health and safety very seriously and as such every effort is taken to avoid injury however, as with all physical activities, there is an element of risk that you accept and take full responsibility for as part of accepting these terms and conditions. Any injuries you may incur as a result of your own negligence or that of a fellow participant is your responsibility and although every endeavour will be made to provide duty of care, your personal well-being and where practicable, the well-being of others, is your responsibility and you will not be entitled to compensation. FFLS Ltd reserve the right to decline any booking for any individual or group on any of its re-Creation Vacations.
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Prices
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All prices are per person in pound sterling unless specifically stated otherwise on the website, quotation, invoice or receipt. Unless otherwise stated, all prices quoted are net of applicable taxes. The services sold are subject to availability and can be withdrawn without notice. Please note your flights are not included as part of the package and will need to be paid for separately.
Enquires and Payments
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A contract will exist once we have received payment in part or full from you or your group.
Credit or debit card payment
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If you use our online booking payment system, standard charges apply. For larger course payments direct BACS payments are also available.
Changes made by you
If you have paid your deposit and wish to make an alteration to your re-Creation Vacation we will do our best to meet your needs, however we cannot guarantee that any changes can be accommodated.
Cancellation by you
Where the holiday is arranged, organised and invoiced by FFLS.Ltd, the following cancellation terms apply: If you wish to cancel your re-Creation Vacation then cancellation charges will apply.
If you have paid a deposit – This will be non-refundable, however subsequent payments will fall in line with below:
Less than 60 days before travel: £0 refund
60 days + of travel 75% of your total paid invoice.
Participant Photography & Videography
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Being a participant a re-Creation vacation you will regularly be photographed or videoed as part of the overall experience & for take home memorabilia. In addition you and/ or others in your group may be photographed or videoed for general marketing across multiple web platforms or for use in commercial advertising it is imperative you understand that FFLS Ltd regularly carry out these activities & capture events on film.
It is accepted that you consent to FFLS Ltd using participant content in the form of photos and videography. Naturally photos will be taken as part of the whole experience, however this may extend to further commercial use by FFLS Ltd. You waiveany right to inspect and approve a finished product or the copy of material that may be used in connection with an image that has been taken on or during the re-Creation Vacation or the use to which it may be applied. On accepting these Terms of Business you further release FFLS Ltd and their direct or indirect licensees and assignees, from any claims for remuneration associated with any form of damage, foreseen or unforeseen, associated with the use of the images. You are consenting that you are of legal age and have the full legal capacity to execute this authorization without the consent or knowledge of any other person.
Force Majeure
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We will not pay compensation when the change or cancellation is caused by circumstances or events, which our suppliers have no direct control of and could not reasonably foresee or avoid. ‘Force majeure’ includes: war, threat of war, riots, civil disobedience or strife, industrial dispute, terrorist activity, acts of god, natural or nuclear disaster, fire, adverse weather conditions, level of water, technical or maintenance problems with transport and changes of schedules or operational decisions of transport providers, closure of airports or any unforeseeable or unavoidable event beyond the control of FFLS Ltd or its suppliers.
Luggage
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We cannot be responsible for the loss or damage of your luggage or personal possessions. Please note we strongly recommend you take out an insurance scheme which covers you against such losses.
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Liability
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FFLS Ltd has no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require. In circumstances where liability of FFLS Ltd cannot be excluded, such liability is limited to the value of the purchased holiday. All day time and night time activities, sports and transportation organised for you by FFLS Ltd are undertaken at your own risk, we accept no responsibility or liability for any illness, personal injury or death caused to you or a fellow participant. If you are late for transfers then you will be liable to pay any additional costs which occur as a result of your lateness. We are not responsible for you missing any transportation as a result of your own lateness.
You are responsible for your behaviour at all times. Aggression towards FFLS Limited representatives or the public in general will not be tolerated and any such behaviour will result in services being withdrawn and you will be responsible for arranging your accommodation and transportation for repatriation. As with any travel, local customs should be observed and respected at all times including those relating to displays of affection, nudity, alcohol consumption and any other local customs.
Passports, Visas and Postage
It is your responsibility to make sure you and any members of your group have passports that are valid for at least 6 months from your return date and where applicable have had inoculations and have health certificates available as recommended by a health professional. It is your responsibility to make sure your passport is valid for all countries you are visiting. We will not offer assistance and advice in regards to obtaining visas and permission to enter countries and we cannot in any circumstances be responsible if you or members of your party are not granted a visa or are refused entry into any country. We will not accept any responsibility or refund any money in cases where you are unable to travel as a result of misplaced or invalid passport or insufficient or inadequate visa documents.
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Special Requests
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Where special requests for room allocation, diet considerations etc. are required, our team must be made aware of them in writing at the time of booking. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed. Furthermore, FFLS Ltd will not be liable for claims for consequential loss where written advice of special needs and requirements has not been received in writing at the time of booking.
Transportation
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Air, rail, road and other departure times are supplied by the carriers. They are subject to, inter alia, air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that departures will take place at the times shown, for instance, in brochures or on your tickets. The timings are estimates only. FFLS Ltd does not have any liability to you for any delays which may arise. Further, your dealings with all carriers are subject to the conditions of carriage of the carrier, some of which may limit or exclude liability. Where we are in a position to do so, we will give you information before you book concerning the airline on which you will fly, your airport of destination and the type of aircraft on which you will travel. However, if any of these details change subsequently, and you choose to cancel as a result, our normal cancellation charges will apply. Any arrangements in the event of a delay will be at the sole discretion of the airline or other carrier involved.
Complaints
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If you are not satisfied with any aspect of the services provided by us to you, you must report your dissatisfaction to the owner or manager of the property or service provider immediately or if you are accompanied by a FFLS Ltd representative then you must inform them. If they do not put things right and your enjoyment of the holiday / re-Creation Vacation is affected, you must bring this to our attention within 24 hours of the problem occurring by contacting our head office. If you are unable to do this then you must write to us within 14 days of your return. For complaints regarding death, illness or injury as a result of negligence on behalf of FFLS Ltd our liability will be limited in the manner provided by our insurer.
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Insurance
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It is a condition of your contract with us that you take out insurance at the time of, or prior to, making your booking. We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to the UK should any services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on the time to effect insurance apply to some services such as airfares. For sporting activities and events included in your programme insurance responsibility is your responsibility and any claims as a result of accident must be taken up with the company providing the service. FFLS Ltd does not accept responsibility for these suppliers; you take part at your own risk. It is your responsibility to sign disclaimers for any activities deemed as high risk e.g. rock climbing or abseiling, walking, running, yoga, water-based activity etc. if presented to you.
Data Protection
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By giving us your name and personal details you consent for these to be used as necessary in processing you’re booking and complying with legal requirements (e.g. passing passenger lists to airlines and ferry operators). We may also use your details to send you future holiday brochures or advise of special offers from ourselves or other carefully selected companies – should you NOT want to receive these, please tell us. Sensitive personal information that you give us will only be used when it is necessary for us to communicate your needs to a destination hotel(s) and/or carrier(s). Your information and Data Protection rights are in our full GDPR policy available atwww.ffls.life. If you would like a copy or have any questions in respect of your personal information please contact us at any time so we may provide you with this.
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Our websites and brochures
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Photographs and illustrations and other promotional material are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made for you. The descriptions and illustrations in any of our literature and websites are given as approximate representations only and given in good faith. In using our websites, you agree to the following: The contents of our Websites, such as text, graphics, images and other material (“Material”), are protected by copyright under both English and all applicable laws. Unauthorised use of the Material may violate copyright, trademark and other laws. FFLS Ltd aims to be accurate on the details shown on its website and in its offers but we make no commitment about the accuracy, reliability, completeness or timeliness of the Material or about the results to be obtained from using our Websites and the Material. The Material may contain inaccuracies or typographical errors. We do not warrant that the Websites will operate error-free or that this Website and its server are free of computer viruses and other harmful material. If your use of the Website or the Material results in the need for servicing or replacing equipment or data, we are not responsible for those costs. The Websites and Material are provided on an “as is” basis without any warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, including the warranty of merchantability, non-infringement of third parties’ rights, and the warranty of fitness for particular purpose. We make no warranties about the accuracy, reliability, completeness or timeliness of the material, services, software text, graphics and links. Our Websites contain links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by us of the contents on such third party websites. We are not responsible for the content of linked third party sites and do not make any representations regarding the content or accuracy of materials on such third party websites. If you decide to access linked third party websites, you do so at your own risk.
Social media and image ownership – By accepting these terms, you give permission for FFLS and associates to use photographs videos and associated media to be used for marketing purposes. You agree to grant all permissions including waiver of moral rights to copy exhibit transmit and broadcast your contribution including your image without time limit and in all countries of the world by all means and in all media.
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Terms and Availability
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In the unlikely event that our suppliers’ terms and/or availability for your group changes after you have made a booking, we will do our utmost to ensure you experience as little disruption as possible. We offer goods and services on behalf of our suppliers and do so in good faith. If we are unable to make alternative arrangement in the case of a supplier cancellation, then we will offer an alternative or a refund for that part of your booking. Refunds will not apply in the case of weather dependent activities beyond our control (Skydiving, Skiing, Boat trips, Hand-gliding, Ballooning etc).
Behaviour
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As a customer of FFLS Ltd you are expected to respect your environment and other people around you. All suppliers and hotels have every right to terminate, without notice, your stay or activity under threat of vandalism, violence or any other behaviour deemed inappropriate by them, if is your responsibility to research and adhere to the laws and practices of the country that you are visiting. In such cases all insurances will be invalidated and you will not have any entitlement to a refund of any kind whatsoever. We accept no liability for any accident or misadventure that occurs while any of your group is under the influence of drink, drugs or violating the local laws and customs.
You must not behave in a way which may cause distress or annoyance to others or which may create the risk of danger or damage to property. If you are subject to arrest, or are prevented from travelling at the discretion of an airline or other transport providers, or if you are evicted from a hotel at the discretion of the hotel management, we will not refund any portion of the cost of your Holiday and, if we incur any expense as a result of your behaviour, you will be obliged to compensate us for that expense.
Unlicensed Entity Disclaimer
If you request FFLS Ltd to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law, we accept no liability (whether in contract, for negligence or otherwise) for any loss or damage suffered by you or any third party as a result.
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Governing Law
These terms and conditions are in place to ensure the smooth running and enjoyment of your re-Creation Vacation. They are governed by UK Law and shall be subject to the exclusive jurisdiction of the UK Courts. It shall be your responsibility to ensure that all requirements applicable to your re-Creation Vacation, including but not limited to all necessary licences, permits, passports and visas, shall have been obtained by all members of your group.
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Booking
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We do not regard submission of an enquiry form as confirmation of booking. You should first call, email us, or use the web booking system to ensure that you and/or your group’s requirements can be met and to check availability. Whilst provisional bookings can be made over the telephone, full confirmation of your booking will only be made by us in writing by letter, e-mail or web booking. In making a booking with us, whether by telephone, e-mail or in writing, you and all members of your group are understood to have accepted our standard terms and conditions and in the case of group bookings (2 persons & more), that the person making the booking is responsible for making all members of their group aware of these conditions. It is essential that you provide details of each group member correctly. Our Terms of Business will be enforced upon receipt of any payment, this is extended to the group if you represent a group. It is therefore very important that you read these terms thoroughly as they are binding upon any form of payment. If you are a group leader you this will be made clear throughout the booking and all terms will be effective for the entire group as well as you, the individual.
The Following General Conditions Shall Apply
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These Terms and Conditions are personal to you and your group. You or your group shall not assign, transfer or change your rights and responsibilities under these conditions or any of them, without our prior written consent. The provisions of these conditions are severable and distinct from one another, and, if at any time any of the provisions is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions shall not in any way be affected or impaired. The headings in these conditions are for convenience only and do not affect the interpretation of the agreement.